Last updated: 01 January 2026

EnjoyHub Food (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit or make a purchase from enjoyhubfood.co.uk.

By using our website, you agree to the collection and use of information in accordance with this policy

1. Who We Are

Business Name: EnjoyHub Food
Address: 45 Albemarle Street, Mayfair, London W1S 4JL
Email: info@enjoyhubfood.co.uk
Phone: 0333 7724139

We operate an online grocery and food delivery platform serving customers across the UK.

2. Information We Collect

We may collect and process the following personal data:

a) Information You Provide to Us

• Name
• Email address
• Phone number
• Billing and delivery address
• Order details and preferences
• Account registration details
• Communications with us (emails, contact forms, customer support)

b) Payment Information

We do not store card details. All card payments are processed securely through trusted third-party payment providers. We accept all major debit and credit cards.

c) Automatically Collected Information

• IP address
• Browser type and device information
• Pages visited and interaction data
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your data to:

• Process and deliver your orders
• Manage payments and prevent fraud
• Communicate order updates and service information
• Provide customer support
• Improve our website, services, and user experience
• Comply with legal and regulatory obligations

We only process personal data where we have a lawful basis, including contract performance, legal obligations, legitimate interests, or your consent.

4. Cookies

We use cookies to:

• Enable essential website functionality
• Analyse website traffic and performance
• Improve user experience

You can manage or disable cookies through your browser settings. Disabling cookies may affect certain features of the website.

5. Sharing Your Data

We may share your data only when necessary with:

• Delivery partners to fulfil your orders
• Payment service providers for secure transactions
• IT and hosting providers supporting our platform
• Legal or regulatory authorities when required by law

We never sell your personal data to third parties.

6. Data Storage & Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration.

Your data is stored securely and only retained for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal requirements.

7. Delivery Charges

Delivery charges may apply depending on your order value, delivery location, or selected delivery option. Any applicable delivery charges will be clearly displayed before checkout.

8. Returns & Refunds Policy

We follow standard UK consumer protection guidelines.

• If you receive damaged, incorrect, or unsatisfactory items, please contact us as soon as possible.
• Refunds or replacements will be assessed based on the nature of the product and issue.
• Perishable and fresh food items may have limited return eligibility for health and safety reasons.
• Approved refunds will be processed back to the original payment method within a reasonable timeframe.

For return or refund enquiries, please contact info@enjoyhubfood.co.uk.

9. Your Data Protection Rights (UK GDPR)

Under UK data protection law, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Request data portability
• Withdraw consent at any time

To exercise your rights, please contact us using the details below.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies separately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. The latest version will always be available on this page.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: info@enjoyhubfood.co.uk
Phone: 0333 7724139
Address: 45 Albemarle Street, Mayfair, London W1S 4JL